From Frankenstack To Flywheel: 
A Practical Framework To Fix CX Tool Sprawl

Is your CX tech stack feeling like a pieced-together "Frankenstack"? As organizations adopt more digital tools, customer experience teams often face tool sprawl, fragmented systems, siloed customer data, and inefficient workflows that slow growth instead of driving it.​

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In this session, Nachiket Pathki (CX Transformation Consultant with 20 years of CX experience) will share actionable frameworks to audit, streamline, and integrate your technology ecosystem into a unified, high-performing CX flywheel.

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