Terms and Conditions
Welcome to the website of the Customer Experience Society of the Philippines (CXSP). By accessing this site or joining the CXSP community, you agree to the following terms and conditions. Please read them carefully. If you do not agree, please do not use this website or sign up for our programs.
​
Effective date: 5 August 2025
Last updated date: 5 August 2025
Eligibility and Community Membership
Our site and community are intended for individuals:
-
Who are 18 years old and above
-
Who agree to engage respectfully and abide by the community code of conduct
​​
CXSP reserves the right to suspend or remove any user or community member who violates these terms or behaves in a disruptive, disrespectful, or abusive manner.
Offerings and Services
The site may offer the following:
​
-
Community Membership:
Free registration to join our network of CX professionals and practitioners. -
Events:
Free or paid access to webinars, panels, and in-person learning sessions. -
Courses:
Enrollment in paid or free courses. Details, pricing, and availability are subject to change. Access is granted only to registered and approved participants. -
Content and Resources:
Access to articles, tools, templates, and educational materials, intended for non-commercial personal or professional development.
Purchases, Payments, and Refunds
-
All prices are listed in Philippine Pesos (PHP) unless stated otherwise.
-
Payment processing is handled via third-party platforms (e.g., Stripe, PayMongo).
-
Enrollment is confirmed only upon successful payment (for paid offerings).
-
CXSP reserves the right to decline enrollments or revoke access in cases of fraud, misuse, or violation of policies.
-
Unless otherwise specified, all payments are final and non-refundable. Exceptions may be made on a case-by-case basis at the discretion of CXSP.
Intellectual Property Rights
All content provided through this site (including courses, videos, slides, templates, articles, CXSP logos, and designs) are the property of CXSP or its partners, unless otherwise noted.
​
You may not:
-
Reproduce, modify, or redistribute content for commercial use
-
Share member-only or paid course materials without permission
-
Impersonate, copy, or misrepresent CXSP branding or content
Privacy and Data Usage
We collect and process personal data in line with the Data Privacy Act of 2012 (RA 10173). By using the site, you agree to our Privacy Policy, including:
-
Receiving relevant communications from CXSP
-
Allowing us to store and use your data for event/course participation, community engagement, and improvement of our offerings
​​
You can opt out or request deletion of your data at any time.
User Responsibilities
By using this site, you agree to:
-
Provide accurate, current information when registering
-
Respect other community members and abide by our Code of Conduct
-
Not use the platform to spread spam, misinformation, offensive, or unlawful content
-
Use the site and materials for learning, collaboration, and professional development only
Changes and Modifications
CXSP may modify or discontinue any part of the site or its offerings at any time, with or without notice. We may also update these Terms as needed. Continued use of the site after changes constitutes acceptance.
Third-Party Tools and Links
We may use third-party platforms (e.g., Zoom, MailerLite, Typeform) or link to external websites. CXSP is not responsible for their content, privacy practices, or service reliability.
Limitation of Liability
CXSP makes no warranties regarding the accuracy, completeness, or availability of content or services. We are not liable for:
-
Any direct or indirect losses related to the use of our site or offerings
-
Technical issues, interruptions, or unauthorized access caused by third-party providers
-
User-generated content or comments shared within community channels
​​
Use of the site and services is at your own risk.
Termination of Access
We reserve the right to suspend or terminate your access to our site or offerings without refund if you:
-
Violate these Terms
-
Misuse our content or platform
-
Behave in a way that harms the community or brand