Privacy
Policy

The Customer Experience Society of the Philippines (CXSP) respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173) of the Philippines.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our platforms, events, and community.

Effective date: 5 Aug 2025

Last updated: 5 Aug 2025

What We Collect

We may collect the following types of personal data:

Full name
Email address
Job title and organization
Location or region
Contact information
Areas of interest or participation (e.g., events, surveys, courses)
Feedback, responses, or comments you voluntarily provide

We do not collect sensitive personal information unless explicitly stated and with your consent.

How We Use Your Data

Your personal data may be used for the following purposes:

To manage your membership or participation in the CXSP community
To send updates, announcements, newsletters, and promotional materials
To provide access to events, webinars, and courses
To deliver post-event materials, certificates, or feedback forms
To analyze participation and improve future programs
To contact you for collaborations, features, or contributions
To comply with legal or regulatory obligations

How We Share Your Data

We do not sell or rent your data.

Your personal data may be shared only with:

Authorized CXSP team members on a need-to-know basis
Third-party platforms or service providers (e.g., email marketing tools, event platforms) solely for operational purposes, and always under strict confidentiality
Government agencies or legal authorities when required by law

All third-party vendors are required to process data in compliance with this policy and the Data Privacy Act.

Data Storage and Retention

We store your data securely using reputable platforms with industry-standard safeguards. Your data will be retained only as long as:

You are subscribed to our community, or
It is necessary to fulfill the purpose for which it was collected, or
Required by applicable laws

You may request deletion at any time (see next section).

Use of Cookies and Analytics

Our website or third-party tools may use cookies and analytics to understand user behavior and improve user experience. You can disable cookies through your browser settings.

Your Rights Under the Data Privacy Act

As a data subject, you have the right to:

Be informed about how your data is processed
Access the personal data we hold about you
Request correction of inaccurate data
Object to or restrict processing
Withdraw your consent
Request deletion of your data
File a complaint with the National Privacy Commission if your rights are violated

How to Contact Us

To exercise your rights or if you have questions about this policy, contact hello@cxsocietyph.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.