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From 2% to 100%: Automating Quality in the Contact Center Without Losing the Human Eye
Date: August 20, 2026 (Thursday)
Time: 5:30 PM - 6:30 PM
Webinar: Zoom/LinkedIn Live
About the Event
When implementing quality automation in the contact center, the technology is rarely the hardest part. Change management and execution are where most rollouts succeed or fail.
To help you navigate this transition, CXSP is hosting Mac Munsayac, VP & Head of Customer Experience at Philippine Airlines, for an in-depth session on transforming QA from a manual sampling exercise into a full-scale management system.
Mac will take us beyond the AI marketing hype and share a clear-eyed look at what automated quality can, and cannot, do for your contact center.
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