Voice of Customer

Service Description

This course is designed for CX professionals and leaders who want to build, refine, or scale their Voice of Customer (VoC) programs. Learn how to design the right listening posts, ask the right questions, analyze feedback meaningfully, and most importantly, act on insights to drive customer-centric change. You'll walk away with a practical tips, real-world examples, and tools to avoid the most common pitfalls like low response rates, misaligned surveys, and unacted feedback.